At Pooluna, we aim to make your shopping experience smooth, secure, and convenient. This Payment Policy outlines the payment methods we accept, how payments are processed, and how we protect your financial information.
1. Accepted Payment Methods
We offer a variety of secure payment options: Visa, MasterCard, American Express, PayPal, Shop Pay, Apple Pay & Google Pay, Diners Club International, and Discover. Availability may vary by location and device. All payments are processed in United States Dollars (USD).
2. Payment Processing
- Payments must be completed at the time of purchase.
- Orders will not be processed or shipped until full payment has been received.
- If a payment is declined or fails, the order will not be confirmed.
3. Pricing & Currency
- All prices listed on the Pooluna website are in United States Dollars (USD). Your bank or payment provider may convert the total to your local currency, and foreign transaction fees may apply.
- Prices are subject to change without notice.
- Any applicable taxes and shipping fees will be calculated at checkout.
4. International Taxes & Duties
For international orders, additional customs duties, import taxes, or VAT may apply depending on your country's regulations. These charges are the responsibility of the customer, and Pooluna is not responsible for delays caused by customs processing.
5. Secure Payment Processing
Your security is our top priority. We use SSL encryption and trusted payment gateways to ensure all transactions are protected. We do not store your credit card or payment details on our servers.
6. Refunds & Chargebacks
Refunds are processed in accordance with our Refund Policy. Unauthorized chargebacks will be disputed. If you experience any issues with your payment or order, please contact us first at support@pooluna.com.
7. Fraud Prevention
Pooluna reserves the right to cancel or hold any order suspected of fraud or unauthorized activity. For high-value transactions, additional identity verification may be required.
Pooluna
2337 SW Morningside Rd, Topeka, KS 66614-1449, USA
Email: support@pooluna.com
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)