Welcome to the Pooluna FAQ page! We're here to answer your questions and make your shopping experience as smooth as possible. If you can't find what you're looking for, reach out — our team is always happy to help.
How long will it take to receive my order?
Handling time: 1–2 business days. Transit time: 6–8 business days. Estimated delivery: 7–10 business days total. See our Shipping Policy for details.
Do you offer free shipping?
Yes — free shipping on all orders over $49 within the United States (and over £49 in the UK, over $49 in Canada). Full details in our Shipping Policy.
Where is Pooluna located?
Pooluna is a U.S. based brand offering a curated collection of pools, equipment, and accessories, with shipping available within the United States, United Kingdom and Canada.
What if I receive a defective product?
If you receive a defective or damaged item, we'll replace it at no cost to you. Please contact us and return the item within 30 days. See our Refund Policy for details.
Can I cancel my order after it's placed?
Yes, we offer a 24-hour cancellation window. Email us immediately at support@pooluna.com.
When will I get my refund after returning a product?
Once your return is received, inspected and approved, your refund is processed and typically appears on your original payment method within 7 business days, depending on your bank or provider.
How can I contact customer support?
Reach our team through our Contact Us page or email support@pooluna.com. We respond within 1–2 business days.
Do you ship internationally?
We ship within the United States, United Kingdom and Canada, with more regions planned in the future.
Do you have a physical store?
We are an online-only store, which lets us offer a curated collection at competitive pricing.
Can I place a bulk order?
Yes — we accept bulk and wholesale orders. Contact our support team for pricing and details.
How can I track my order?
Once your order ships, you'll receive a tracking email with your tracking number.
Pooluna
2337 SW Morningside Rd, Topeka, KS 66614-1449, USA
Email: support@pooluna.com
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)