At Pooluna, we are committed to delivering a seamless, reliable, and transparent shipping experience from order to arrival.
Shipping Locations
This shipping policy applies to all orders shipped within the United States, United Kingdom and Canada.
Shipping Costs
- United States: Free standard shipping on all orders over $49. Orders under $49 are subject to a flat shipping fee of $9.99.
- United Kingdom: Free standard shipping on all orders over £49. Orders under £49 are subject to a flat shipping fee of £9.99.
- Canada: Free standard shipping on all orders over $49. Orders under $49 are subject to a flat shipping fee of $9.99.
All shipping costs are clearly displayed at checkout before completing your purchase.
Order Processing & Delivery Times
Order Cutoff Time: 5:00 PM (EST), Monday through Friday. Orders placed after this time will be processed on the next business day.
Processing Time: 1–2 business days.
Transit Time: 6–8 business days.
Estimated Delivery Time: 7–10 business days from the date of order.
Carrier Services
We partner with trusted carriers including USPS, UPS and FedEx (US), Royal Mail (UK), and Canada Post (Canada). Carrier selection is based on your location and the most efficient delivery method.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with your tracking number.
Lost or Delayed Packages
If your package has not arrived within 15 business days after the expected delivery date, please contact our support team and we'll work with the carrier to locate it or arrange a replacement/refund.
Contact Information
Pooluna
2337 SW Morningside Rd, Topeka, KS 66614-1449, USA
Email: support@pooluna.com
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)